Terms of Service

By using this website ("Service") you are agreeing to be bound by the following terms and conditions ("Terms of Service") with AXLR8 Drive School - ABN 52672142433.

Introduction

AXLR8 Drive School are passionate about providing the highest quality driver education.

Our terms and conditions ensure that our valued customers are fully informed on the basis of how we provide these services.

 

General Conduct

All AXLR8 Drive School Instructors are bound by a professional code of conduct.

Your instructor will be courteous, polite, tidy and punctual.

They will always behave in a professional and ethical manner at all times.

Our vehicles will be fully insured for driver education, well maintained, clean and tidy.

Standard equipment in all AXLR8 Drive School vehicles include dual controls, additional mirrors and first aid kit.

At all times our Instructors will fully comply with any regulatory Codes of Practice and all applicable Road Law and Regulations.

?

Driving Licence and Eyesight

Clients must hold a current, valid driving licence (learner, provisional or full), at all times.

You must have your drivers licence with you at all times when undertaking any practical driving lessons with AXLR8 Drive School. Your licence must be produced as requested by Instructor.

Where clients are required to wear glasses as a condition of their licence (learner, provisional or full) these must

also be worn at all times. Failure to comply with either of these requirements will result in the forfeit of the lesson.

?

Drugs, Alcohol and Smoking

AXLR8 Drive School has a zero tolerance approach to illicit drugs, alcohol and smoking.

Safety is of utmost importance when teaching learners how to develop smarter, safer driving skills on our roads.

If you are, or if AXLR8 Drive School Instructor’s suspect you are under the influence of drugs and/or alcohol, the lesson will not commence.

In this event you will forfeit the lesson.

AXLR8 Drive School will terminate a practical driving lesson if a client smokes during the lesson.

Clients will be returned to 10 Scott Street, Colac and forfeit the remainder of the lesson.

?

Learner Comfort and Safety

For safety, learners must wear enclosed footwear. Thongs are not permitted.

Clients must also take note of any medication they are taking that may affect their ability to drive safely and advise AXLR8 Drive School accordingly before undertaking any practical lesson.

?

Punctuality

Clients are advised to be punctual for their lesson appointments.

AXLR8 Drive School will wait for a maximum of 15 minutes before a scheduled lesson is abandoned and forfeited.

A reciprocal waiting time is necessary if AXLR8 Drive School is delayed due to unforeseen circumstances.

Any lesson time lost as a result of this will be made up by AXLR8 Drive School either at the end of the scheduled lesson time if possible or at a later date.

Any such shortfall will be recorded in the learner progress reports provided at the conclusion of the lesson.

Where a learner does not attend a scheduled lesson with less than 24 hours notice, this will be classed as a no-show appointment.

Where a learner has had one or more no-show’s, AXLR8 Drive School reserve the right to request payment in advance prior to services being continued.

?

Package Lessons

Our package deals have been developed with a set number of driving lessons included in each of these programs.

AXLR8 Drive School reserves the right to impose a learner forfeit a lesson due to their:

• Non-Attendance

• Lateness

• Failing a random breath analysis and/or smoking

• Failure to hold a valid licence

• Disruptive and/or abusive behaviour

• Failing to follow instructions for the safety of the learner and other road users

• Dangerous driving

• Poor attitude

In the instance where a client has been forfeited a total number of lessons in a package, either through attendance and/or forfeiture, AXLR8 Drive School reserves the right to charge the client for their lessons on a casual basis, if required by the learner.

All package deals and gift vouchers are valid for 6 months only from purchase date. Packages are non refundable or transferable.

?

Complaints

In the event of a complaint or grievance, in the first instance, all effort must be made to resolve the problem directly with your AXLR8 Drive School Instructor.

Where you feel you are unable to address your concerns with an AXLR8 Drive School Instructor, please at your earliest opportunity document your compliant and grievance and email: sarah@axlr8driveschool.com.au

AXLR8 Drive School will respond within 24 hours of receiving your correspondence.

Our aim at all times is to work with good faith, empathy and understanding to find a suitable resolution to any complaint or grievance experienced by our valued clients.

All complaints or grievances are recorded in AXLR8 Drive School's Business Improvement Register. The register is reviewed to continuously improve the quality or our programs and services offered.

?

Privacy

AXLR8 Drive School adheres to the Australian Privacy Principles that are derived from the Privacy Act 1998 (Commonwealth).

Account Terms

This page contains the most current version of the Terms of Service.

• Accounts registered by "bots" or other automated methods are not permitted and will be removed.
  
• You are responsible for all activity that occurs from your account.
  
• You agree that AXLR8 Drive School can send you booking reminders, relevant information and other marketing via phone, SMS and/or email. You can opt out of any marketing.
  
• You must not post or submit false information to the Service.
  
• You are responsible for maintaining the security of your account and password. AXLR8 Drive School cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  
• You must not use the Service for any illegal or unauthorised purpose. You must not use this Service to violate any laws in your jurisdiction, including but not limited to copyright laws.
  
• AXLR8 Drive School has the right to suspend or terminate your account, refuse any current or future use of the Service, or any other AXLR8 Drive School service, for any reason.
  
• Violation of any of the terms or general conditions may result in the termination of your Account.
  
• In the event that you breach these Terms of Service, or act in a way that puts the Service or any individual at risk, AXLR8 Drive School has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other AXLR8 Drive School service. Such termination of the Service will result in the deactivation of your Account.
  

 

Refund Policy

Payments for all packages/drive tests and services must be made prior to package/lesson commencement.

Clients must make full payment of "pre pay" packages prior or on their first lesson.

Refunds (Programs, Lessons and Driving Assessments)

Once a package has commenced we do not refund on change of mind.

Where written notice is provided five (5) working days or more prior to the practical lesson or driving assessment commencement- a full refund is provided.

Where written notice is provided less than five (5) working days and greater than two (2) working days prior to the practical lesson commencement or driving assessment - a refund of 50% of the course fees are provided.

Where written notice is provided less than two (2) working days prior to the practical lesson commencement or driving assessment - no refund will be provided.

?

Modifications to Services and Prices

• AXLR8 Drive School reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  
• Prices of all Services are subject to change with or without notice.
  
• AXLR8 Drive School shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
  

Vouchers

• Vouchers are non-refundable and cannot be redeemed for cash.
• Unused vouchers cannot be transferred between clients.
• Purchases containing multiple vouchers can only be used by a single person and cannot be split between people.

Fees

• Credit card security is implemented using secure SSL encryption on all transactions and processed using a secure, trusted, PCI compliant payment gateway and used by AXLR8 Drive School for payment processing.
  
• All fees and transactions are in Australian Dollars.
  

General Conditions

• Your use of this website is at your sole risk. The website is provided on an "as is" and "as available" basis.
  
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website without the express written permission by AXLR8 Drive School.
  
• Verbal, physical, written or other abuse (including threats of abuse or retribution) of any AXLR8 Drive School customer, employee, member, instructor, officer or external contractor will result in immediate account termination.
  
• You must not transmit any worms or viruses or any code of a destructive nature.
  
• You understand that AXLR8 Drive School uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run.
  
• AXLR8 Drive School does not warrant that (i) the website will meet your specific requirements, (ii) the website will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the website will be accurate or reliable, (iv) the quality of any products, websites, information, or other material purchased or obtained by you through the website will meet your expectations, and (v) any errors in the website will be corrected.
  
• You expressly understand and agree that AXLR8 Drive School shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if AXLR8 Drive School has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the website; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website; (v) or any other matter relating to the website.
  
• The failure of AXLR8 Drive School to exercise or enforce any right or provision of the Terms of website shall not constitute a waiver of such right or provision.
  
• You expressly understand and agree that AXLR8 Drive School shall not be liable for any indirect, incidental, special, consequential loss, loss or corruption of data or exemplary damages, including but not limited to loss resulting from the use or the inability to use the website or the Service.